The P&C Insurance industry seems to be rebounding back to profitability after consecutive years of losses. Improvement in underwriting operations, rising premiums, and lower catastrophe losses seem to be the key growth drivers in H1 2018. A closer look at the H1 2018 industry performance results (Source: NAIC - U.S Property & Casualty Insurance Industry … Continue reading The P&C Insurance Industry – Poised for Growth?
The banking, financial services, and insurance (BFSI) industries are some of the most paper-intensive industries globally. Paper still continues to dominate several areas of these industries even though tremendous progress has been made in digitization and automation. Being a highly regulated industry, financial institutions are subject to compliance scrutiny and audits and required to maintain … Continue reading Document Processing & the Financial Services Industry
Regulatory changes are not the only thing that has affected the title insurance industry over the past few years. There’s been a lot of attention on how the title insurance industry markets itself. The Department of Financial Services has come out with guidelines indicating marketing expenses made to induce referrals of title insurance business are prohibited. To win more business you have to be in front of … Continue reading Marketing Your Title Company: the WHY and HOW
Larry Leon Vice President of Sales | SLK Global Solutions As an executive that has been both on the lender/servicer and the vendor side of the table during the course of my career, I’m amazed at how often the concept of customer service comes up during the sales process. Among the benefits that we always see … Continue reading The New Customer Service is Customized Service
We live in a world of tweets, chatting, self-service – the internet and social media are ubiquitous and all-pervading. What does this mean for an important function like customer care? Would you say that the ‘Voice Channel’, for use in customer service, is over? Well, the short answer is YES – but the long answer … Continue reading Is Voice giving way to omnichannel Customer Service? Are you ready?
And a possible way to address the threat When Title Agents were asked, in the “Voice of the Title Agent report 2018” by October Research/ The Title Report, to talk about what concerned them the most for the coming 12 months, technology did not feature at all in their Top 10 concerns. (Interestingly, the “economy/mortgage market, cyber threats & operating … Continue reading InsurTech & Technology: An Imminent threat to a Title Agent’s business?
As mobile phones and social media become part of every consumers daily life, Contact Center dynamics are also going through enormous changes. Studying the Microsoft ‘2018 State of Global Customer Service report’ (which is based on surveys of 5,000 consumers across the United States, United Kingdom, Brazil, Germany, and Japan) we can clearly see some trends and draw some interesting and actionable conclusions. 1. Customer service directly drives your business growth To start with, an … Continue reading 4 Key Conclusions on Contact Centers from the 2018 Microsoft Customer Service Report