A large section of contact centers experience this problem - they always seem to catching up with the latest trends, even more so when it comes to implementing new technologies for the contact center. There are many evolving areas in the landscape of contact centers - like artificial intelligence (AI), real-time omnichannel engagement, bots and … Continue reading Contact Center 2020: The Top 3 Trends
A year of low unemployment, lower interest rates and a scarcity of housing stock… It seems that a 50-year low unemployment rate (Washington Post) in addition to a 17% decrease in mortgage rates (Washington Post) compared to January 2019 are two factors that are expected to fuel the housing market in 2020. There is a … Continue reading The 2020 housing market: good or not?
The Insurance industry is changing. Insurers today are under tremendous pressure to attract customers, and even more to retain them. Rising expenses, increasing customer expectations and an ever increasing threat from competition makes it even harder for insurers. In this scenario, insurers we work with are realizing that operational efficiency is an overall approach … Continue reading Operational Efficiency in Insurance operations – Is your Approach working?
Understanding & developing a solid BCP is critical for an organization’s risk management strategy Business continuity planning is the process by a company to create a system to prevent & to recover from threats that may affects its normal business operations, including natural disasters or cyber-attacks. Having a strong Business Continuity Plan (BCP) is essential … Continue reading A Business Continuity Plan: Why it is critical for your Title Insurance business.
Several studies have shown that, since the financial crisis and the subsequent creation of several regulatory agencies and regulations, banks and mortgage lenders have had to spend more time and resources on compliance and quality control. For example, between 2010 and 2017, the number of pages of regulations doubled, and actual expenses increased by over … Continue reading 3 ways lenders can reduce their QC cost by 35%
‘Tis the season - and for merchants it means a time of a rise in all transactions, especially online ecommerce. As in the past few years, this holiday season too is expected to witness a growth in online sales - 14% to 18%, as compared with 2018. Source: Deloitte’s annual holiday forecast report However, there … Continue reading Managing Card Disputes Smartly This Holiday Season
Senior executives from the mortgage industry share their impressions in this quarterly survey The quarterly Mortgage Lender Sentiment Survey® (MLSS) for Q3 2019 is out and reducing time to close is the top-most priority for lenders so that they can improve customer experience. The MLSS is a quarterly survey of senior executives of Fannie Mae’s … Continue reading 2 key takeaways for title agents from the recent mortgage lender sentiment survey