The Rising Importance of Digital Onboarding and Training.

What is Digital On-boarding? Digital onboarding, in the last few years, has gained tremendous popularity. Many companies whether big or small are incorporating technology and policies to introduce and adapt to a digital onboarding process for their new hires. Digital onboarding allows companies to streamline employee onboarding by handling the required paperwork and training them online … Continue reading The Rising Importance of Digital Onboarding and Training.

Contact Center 2020: The Top 3 Trends

A large section of contact centers experience this problem - they always seem to catching up with the latest trends, even more so when it comes to implementing new technologies for the contact center. There are many evolving areas in the landscape of contact centers - like artificial intelligence (AI), real-time omnichannel engagement, bots and … Continue reading Contact Center 2020: The Top 3 Trends

3 ways how merchants can manage card disputes smartly

2019 has been an expensive year in the history of online fraud and the future is expected to be even worse. Fraud is on the rise, and with it, disputes followed by chargebacks. Disputes will represent 25 million items by 2022 as U.S. credit cards approach 70 billion transactions (Source: Payments Journal). Quite a scary … Continue reading 3 ways how merchants can manage card disputes smartly

Preventing Wire Fraud & Enhancing Data Privacy – at the top of the agenda for Title Agents in 2020

11,300 victims & $150 Million in losses in 2018 ! A 166% year on year increase in losses to fraud! And with FBI estimating only 12-15% cases being reported, this may just be the tip of the iceberg. Source: ALTA Wire transfer fraud continues to be an ever increasing threat to every title operation regardless of … Continue reading Preventing Wire Fraud & Enhancing Data Privacy – at the top of the agenda for Title Agents in 2020

The Need for Technology in Real Estate Tax Servicing

And how Commercial Servicing (vs Residential) has different needs Property tax tracking has become one of the most problematic functions today’s mortgage loan servicers must master if they hope to remain profitable in a business where margins have never been thinner and the cost of compliance has never been higher. With thousands of overlapping taxing … Continue reading The Need for Technology in Real Estate Tax Servicing

The Key to Mortgage Borrower Happiness: Technology and Human Interaction?

Home buying is one of the most important decisions in a person’s life. It’s more than a financial commitment. It’s the journey from a dream to reality – requiring care and hand-holding. Lenders understand this and so must craft their service to achieve borrower delight that reflects this understanding. A wave of technology implementations in … Continue reading The Key to Mortgage Borrower Happiness: Technology and Human Interaction?